Customer Solutions Specialist

About the role

Join One of Chicagoland's Premier Home Service Companies At Four Seasons, we've built our reputation over more than 50 years by delivering exceptional customer experiences. We're looking for professionals who thrive in fast-paced environments, think critically, solve problems, and confidently manage complex customer situations.

Responsibilities

• Serve as the first point of contact for customers with a wide range of service needs.
• Assess customer situations, identify the best solution, and guide customers through the appropriate next steps.
• Handle complex scheduling scenarios across multiple service lines while balancing customer expectations with operational needs.
• Demonstrate strong conversation control to efficiently guide customer interactions, uncover customer needs, manage expectations, and drive timely resolutions.
• De-escalate challenging customer interactions with professionalism, empathy, and confidence.
• Think critically to resolve issues rather than simply following a script.
• Cookordination with dispatch, field technicians, sales, and leadership to ensure seamless customer experiences.
• Maintain accurate documentation while managing multiple systems and priorities simultaneously.
• Deliver exceptional service in a fast-paced, high-volume environment where no two calls are alike.

Requirements

• Proven success in a customer service or contact center environment handling complex customer interactions.
• Strong critical thinking, problem-solving, and decision-making skills with the ability to confidently lead customer conversations.
• Excellent verbal and written communication, professionalism, and the ability to remain calm under pressure while resolving challenging customer situations.
• A customer-first mindset with a strong sense of ownership, accountability, adaptability, and a commitment to delivering exceptional service.
• Exceptional multitasking, computer navigation, and typing proficiency of at least 30 WPM.
• Reliable attendance with flexibility to work evenings, weekends, overtime, and holidays as business needs require.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.

Skills

• Customer service skills.
• Problem-solving skills.
• Communication skills.
• Technical skills (computer navigation, typing).

Benefits

• Competitive pay with growth opportunities.
• Paid training and paid time off.
• Career advancement with one of Chicagoland's most respected home service companies.
• A supportive, inclusive environment where your contributions are recognized.
• Medical Insurance (employer subsidized).
• Accident Insurance.
• Critical Illness Insurance.
• Hospital Indemnity Insurance.
• Dental Insurance (free to employees).
• Vision Insurance (free to employees).
• Short-Term Disability (free to employees).
• Long-Term Disability.
• Basic Life Insurance (free to employees).
• Holiday Pay.
• Paid Time Off.
• 401(k) with matching.
• Credit Union.
• Cellular Discounts.

Pay

$16.00–$19.00 per hour (based on experience)

Schedule

2:30 PM – 11:00 PM

Benefits

• Medical Insurance (employer subsidized).
• Accident Insurance.
• Critical Illness Insurance.
• Hospital Indemnity Insurance.
• Dental Insurance (free to employees).
• Vision Insurance (free to employees).
• Short-Term Disability (free to employees).
• Long-Term Disability.
• Basic Life Insurance (free to employees).
• Holiday Pay.
• Paid Time Off.
• 401(k) with matching.
• Credit Union.
• Cellular Discounts.

Company Culture

Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.

Equal Opportunity & Reasonable Accommodation

Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.