Customer Services Relations Assistant NF-02.

About the role

This position is located at: Outdoor Recreation - Fort Hood, Texas.

Outdoor Recreation at Fort Hood offers high-energy, customer-focused outdoor adventures including paintball, boating, hiking, camping, fishing, and family-friendly events. The team supports Soldiers and families with safe, fun, hands-on activities that build morale, resilience, and community connection.

Responsibilities

• Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property.
• Uses tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to rules and policies, including those whose dress or manner does not meet prescribed standards.
• Checks membership cards of persons entering the facility. Ensures that patrons comply with applicable rules and standards. Reports incidents to proper authorities.
• Maintains assigned area in a clean and orderly manner. Ensures compliance with fire, safety and security standards. Maintains log of authorized visitors and checks to ensure visitors are authorized entry. May operate a motor vehicle.

Qualifications

• Satisfactory completion of an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
• Must have the ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.

Additional information

Area of Consideration: This job is open to candidates Local. This area is defined as the following counties: Bell and Coryell. (Military Spouses moving to the area within 30 days from the closing date of this announcement and Involuntarily Separated Military (ISM) members claiming ISM Preference are included in this area of consideration.)

Manual Application Option: If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.

Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 1PM Central Standard time on 08/03/2026 to ensure timely processing.

Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs: Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Incentives and Bonuses: Incentives will not be paid.

Allowances and Differentials: This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application may be Considered for Multiple Opportunities: After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Discover Your Path to Success: Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the link below.

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It: We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

We will consider your responses to our application questionnaire.

If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.

Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying: When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status.

For more details, refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Required Documents: Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Other Accepted Documents: Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Marriage License to support Spouse Employment Preference (SEP)

Please do not include photographs, personal images or other inappropriate content in your application materials.