Customer Service/Warehouse Associate - CT (Orlando, Florida, United States, 32804)

About the role

Join the largest manufacturer of tile and natural stone in the United States as a Customer Service/Warehouse Associate at Dal-Tile, a subsidiary of Mohawk Industries. This role involves a mix of customer service, office administration, and warehouse duties at a Countertop location.

Responsibilities

• Service walk-in customers, complete sales transactions, and handle material handling duties such as receiving, loading/unloading material, pulling/assembling orders, and conducting inventory checks.
• Perform customer service duties: assist customers with order requirements, answer inquiries, provide samples and selection assistance, complete sales transactions, and accept payments.
• Resolve customer complaints, including returns and order errors.
• Handle office administration tasks: process payments and receipts, reconcile DSR’s and cash box, prepare bank deposits, balance petty cash, generate performance reports, update customer master files, and create vendor orders.
• Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
• Prepare daily sales reports and sales slips.
• Perform warehouse duties: pull and assemble customer orders, verify outbound order accuracy, conduct inventory stock checks, restock and label vendor products, maintain displays, move and replenish materials, and perform daily cycle counts.
• Conduct receiving duties: unload inbound material, process shipments, handle customer returns, and report damaged shipments for freight claims.
• Operate crane and forklift equipment.
• Maintain a clean and organized facility through sweeping, trash removal, restroom cleaning, and general office maintenance.
• Uphold a safe working environment by following all safety rules and reporting accidents, unsafe conditions, or acts to management.
• Perform other related duties as required.

Requirements

• High school diploma or equivalent experience.
• 1+ years of customer service and warehouse experience.
• Crane/forklift experience is a plus.
• Strong organization, math, time management, and computer skills.
• Detail-oriented, customer-focused, and safety-conscious.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The role involves walking, stooping, kneeling, crouching, or crawling. The employee may also need to sit, climb, balance, talk, or hear. The associate must be able to:

• Regularly lift up to 15-30 lbs.
• Occasionally lift up to 70 lbs (team lift required for materials exceeding 70 lbs or longer than 36 inches).
• Possess specific vision abilities, including close vision, peripheral vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Company match on 401k.
• Employee purchase discount.
• Tuition reimbursement.
• Career growth opportunities in a creative and supportive environment.