Customer Service Underwriting Supervisor

About the role

Oversee and monitor the Personal Lines Underwriting team with a strong focus on quality and timeliness. Review exceptions and make determinations based on established Underwriting rules and procedures. Schedule, prioritize, and assign work for optimum productivity.

Responsibilities

• Identify training needs and assist in designing training programs for the department and employees
• Monitor and report on processing and phone performance standards for each employee
• Perform monthly assigned number of underwriting and processing audits for each employee
• Provide input for performance appraisals on processing, underwriting quality, and quantity
• Provide input for any processing or underwriting-related performance issues
• Develop positive and productive relationships with Independent Producers
• Mentor and guide Underwriting staff
• Coordinate efforts with internal business partners in Actuarial, Underwriting, Claims, Accounting, and Human Resources to ensure operational efficiencies at the branch level
• Continuously logged into the Personal Lines ACD (last in queue)
• May perform additional duties as assigned

Requirements

• College degree or related industry experience
• 3+ years of underwriting experience
• Solid knowledge of technical underwriting
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures
• Leadership, training, and development abilities
• Excellent communication, interpersonal, and organizational skills

This is an on-site position.

Benefits

• Competitive salaries
• Commitment to your training and development
• Medical, dental, and vision reimbursement
• Short-term and long-term disability
• Life insurance
• Flexible Spending Account
• Telemedicine benefit
• 401k with a generous company match
• Paid time off and paid holidays
• Tuition reimbursement
• Wellness program
• Fun company-sponsored events

Pay

Estimated compensation range: $50,000–$80,000 per year. Offered compensation will be based on experience, skills, education, certifications, and geographic location.