Supervisor, Underwriting Support

Responsibilities

• Lead and develop team members through effective supervision, mentoring, coaching, and training.
• Conduct regular performance evaluations, ensuring alignment with company goals, values, and performance expectations.
• Identify, implement, and monitor training programs; provide targeted coaching to address skill gaps.
• Monitor team performance and partner with senior leadership to drive achievement of departmental goals and performance improvements with urgency.
• Prioritize, analyze, and execute assigned workstreams while managing competing demands.
• Effectively delegate tasks and enterprise initiatives to ensure timely and accurate execution.
• Establish clear team goals, service level agreements (SLAs), and performance expectations.
• Partner with senior leadership to identify and prioritize strategic initiatives impacting the department.
• Serve as a cross-functional liaison between Underwriting Assistants (UAs), Underwriters, Operations, IT, and other business units.
• Review and resolve escalated issues, providing end-to-end solutions with a strong sense of ownership and urgency.
• Oversee day-to-day UA operations, including quality control and performance oversight.
• Develop, maintain, and enhance process and workflow documentation to support consistency and audit readiness.
• Conduct UA file audits to validate compliance with guidelines and authority levels, and identify training opportunities.
• Resolve complex account handling and client-related issues in collaboration with stakeholders.
• Leverage data analytics to monitor and report on SLAs, SOP adherence, vendor metrics, and operational performance.
• Support vendor management processes and performance oversight.
• Promote a culture of collaboration, teamwork, and open communication.
• Demonstrate comprehensive understanding of organizational structure and cross-functional workflows.
• Assess and address both individual and team-wide training and development needs.
• Act as a Subject Matter Expert (SME) for system initiatives, including:
• Testing
• Requirements gathering and input
• Implementation and rollout support

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 5+ years of leadership experience or equivalent work experience.
• Strong understanding of performance metrics and operational KPIs.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, etc.).
• Demonstrated ownership and accountability with a focus on driving results.
• Strong critical thinking and problem-solving skills.
• Proven leadership and team collaboration capabilities.
• Self-motivated with an independent, proactive learning style.
• Excellent written and verbal communication skills with a solution-oriented approach.
• Ability to drive collaboration across teams and functions.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment.
• Able to effectively manage multiple priorities while considering impacts across stakeholders.
• Strong interpersonal skills with the ability to balance empathy and accountability.
• Highly analytical with the ability to interpret data and drive actionable insights.