Customer Service Technician

About the role

A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development.

Responsibilities

• Respond to end user requests for assistance using existing manuals and scripted responses.
• Effectively interact with customers and refer ongoing issues to the appropriate engineering support team.

Requirements

• High school diploma or GED
• Experience with problem solving, debugging, and providing solutions to technical issues
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience working within a team-oriented, collaborative, agile environment
• Highly self-motivated and directed with the ability to manage multi-discipline triage calls
• Experience documenting and communicating work-arounds and solutions clearly