Customer Service Technician
Gritter Francona · United, LA · Yesterday
OTHRFull-time
About the role
A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development.
Responsibilities
- Respond to end user requests for assistance using existing manuals and scripted responses.
- Effectively interact with customers and refer ongoing issues to the appropriate engineering support team.
Requirements
- High school diploma or GED.
- Experience with problem solving, debugging, and providing solutions to technical issues.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Experience working within a team-oriented, collaborative, agile environment.
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
- Experience documenting and communicating work-arounds and solutions clearly.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retail Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability