Customer Service Technician

About The Role

Uniti's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

Requirements

• High School Diploma or GED equivalent
• Valid driver's license and safe driving record
• Basic technology and math skills
• Ability to distinguish colors in use of color-coded cable
• Ability to use equipment with maximum load capacity of 275lbs
• Ability to lift up to 50lbs, capable of working aloft
• Ability to successfully complete required safety training
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
• Ability to respond to after hour callouts

Even Better

• Customer service or sales experience
• Certifications or training directly related to the position
• Two-year technical degree in computers or electronics, or the equivalent in work experience

Physical Demands & Work Environment

• Standing: Continuously 67-100%
• Walking: Continuously 67-100%
• Sitting: Occasionally 0-33%
• Driving - Car: Occasionally 0-33% | Van: Continuously 67-100% | CMV: Occasionally 0-33%
• Climbing: Continuously 67-100%
• Bending: Continuously 67-100%
• Crouching: Continuously 67-100%
• Pushing-Pulling: Continuously 67-100%
• Carrying: Continuously 67-100%
• Reaching Above Head: Continuously 67-100%
• Lifting-Lowering >1-15 lbs.: Continuously 67-100% | >15-30 lbs.: Continuously 67-100% | >30+ lbs.: Continuously 67-100%
• Repetitive Hand Action - Medium Dexterity: Continuously 67-100% | Fine Manipulating: Continuously 67-100%
• Operate Foot Control: Occasionally 0-33%
• Hearing: Continuously 67-100%
• Near Vision: Continuously 67-100%
• Far Vision: Continuously 67-100%
• Peripheral Vision: Continuously 67-100%
• Depth Perception: Occasionally 0-33%
• Color Discrimination: 34-66%
• Exposures to Cold: Frequently 34-66%, Heat: Frequently 34-66%, Dampness: Occasionally 0-33%, Heights: Occasionally 0-33%, Vibration: Occasionally 0-33%, Skin Irritants: Occasionally 0-33%, Lung Irritants - Dust: Occasionally 0-33%, Fumes/Gases: Occasionally 0-33%
• Equipment Used: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
• Types of Driver's License Required: Driver's License

Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan