Customer Service / Tech Support Rep – Media (Remote)

About the role

We’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Requirements

• Strong focus on building customer relationships
• 3+ years of customer service experience
• Technical support experience preferred
• Open availability
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite)
• Must reside in the United States and have a valid U.S. address for residence

Qualifications

• High school diploma or GED

Benefits

• The base salary for this position is $15/hr. (pay rate will not be below the applicable minimum wage).
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible U.S. employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey

What’s In It For You

• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
• Work is generally sedentary in nature.

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Work Authorization

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.