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Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix · United States · Yesterday
RemoteRemoteOTHR$17.31/hrFull-time

About the role

We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Responsibilities

  • Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support.
  • Resolve technical issues related to hardware, software, and client products.
  • Track, document, and retrieve information in databases.
  • Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred.
  • Deliver expert customer experiences…with a smile.

Requirements

  • 1+ year of customer service experience.
  • A high school diploma or GED.
  • Strong focus on building customer relationships.
  • Comfortable using and explaining technology.
  • A quiet, distraction-free environment to work from in your home.
  • Strong computer navigation skills and PC knowledge.

Qualifications

  • The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday.

Benefits

  • The base salary wage for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
  • Benefits available to eligible U.S. employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
  • Paid training and performance-based incentives.
  • Lucrative employee referral bonus opportunities.
  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more.
  • Health and wellness programs with trained partners to help promote a healthy you.
  • Mentorship programs that support your rewarding career journey.
  • Work-from-home convenience.
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

Schedule

Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

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