Customer Service Support Operator - Cary, NC

About the role

Acting as a customer service facilitator, the Customer Care Coordinator will partner with Siemens Healthineers customers, Internal Technical Support team, and Field Personnel to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.

Responsibilities

• Effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements.
• Direct large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
• Deliver world-class customer experience by providing 24/7 support.
• Timely and accurately schedule service events by properly communicating and managing time-sensitive workload.

Requirements

• 2-5 years’ experience in a customer relationship related role, in a fast-paced environment.
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
• Excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Strong organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
• Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook).

Qualifications

• Associate degree or equivalent experience required.

Skills

• Ability to professionally investigate and respond to requests in a timely manner.
• Strong communication skills and adaptable to change.
• Experience to anticipate customer needs.
• History of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don’t have obvious solutions.
• Experience in healthcare or medical devices preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $55,780 - $76,703 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Shift will support business hours between 7:00am - 8:00pm.

Job Location

JOB LOCATION IS CARY NC ***NOT A REMOTE POSITION***