Customer Service Support, MRO Hybrid Model (remotely & on-site)

About the role

From cost estimates and invoicing to claims, shipments, and order management, you’ll play a key role in delivering seamless aircraft component support.

Responsibilities

• Handle all process-related customer inquiries, internal and external, being the interface within LHT, the accounts, and other business partners
• Create cost estimates for non-contracted and out-of-contract repairs, process customer approval
• Detect and invoice cases of mishandling, modification, and scrap
• Work independently on loans, sales, and 1:1 exchanges, including those originating outside the LHT Pool
• Proactively resolve claims and discrepancies as they occur
• Ensure TAT (Turnaround Time) fulfillment, coordinate business units within LHT to meet customers’ requirements
• Ensure correct cost booking and timely invoicing
• Monitor customer orders, adhering to contracted rates and services
• Initiate, coordinate, and track shipments in cooperation with LTL (Less Than Truckload)
• All other duties as assigned or required

Requirements

• High school diploma/GED desirable
• Bachelor’s degree desirable
• 1-2 years of experience in MRO customer service desirable
• Fluency in English language required
• German and Spanish languages desirable
• Knowledge in SAP desirable
• CSS Training or equivalent OJT (On-the-Job Training) desirable
• MS Office skills as a user
• Excellent detail orientation
• Excellent communication skills
• Excellent quality consciousness
• Excellent productivity-driven mindset
• Excellent ability to work under pressure
• Excellent customer orientation and service
• Excellent commitment and reliability
• Excellent intercultural awareness
• Willingness to travel
• Ability to manage constant time pressure and high stress levels
• Must possess a legal work permit in the U.S.
• CV/Resume required

Company will not provide relocation assistance.

Benefits

• Employee Assistance Program
• Family Policy
• Up to 60 sick days
• Short Disability coverage
• 401k plan
• 15-20 vacation days
• Education benefits
• Commuter Benefits
• Life Insurance
• Flexible holidays
• Healthcare coverage
• Flight privileges
• Long Disability coverage