Customer Service Specialists

About the role

The right candidate will be flexible and ready to assist various teams to ensure a high level of customer satisfaction, working effectively from home in a high-volume setting.

Responsibilities

• Handle incoming calls, emails, and faxes from customers with professionalism and care.
• Provide precise information to potential clients regarding services and pricing options.
• Investigate and resolve customer inquiries promptly.
• Set up new accounts and manage order entries efficiently.
• Keep accurate records of interactions, noting actions and outcomes in the database.
• Determine when escalation is necessary and transfer calls accordingly.

Requirements

• Ability to work independently while managing multiple tasks.
• Strong communication skills and the ability to resolve conflicts effectively.
• High attention to detail and organizational skills.
• Strong problem-solving abilities and professionalism in both written and verbal communications.
• Basic proficiency in computer applications such as Windows and Outlook.
• Ability to manage time effectively and maintain composure under stress.

Qualifications

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Skills

• Ability to work independently while managing multiple tasks.
• Strong communication skills and the ability to resolve conflicts effectively.
• High attention to detail and organizational skills.
• Strong problem-solving abilities and professionalism in both written and verbal communications.
• Basic proficiency in computer applications such as Windows and Outlook.
• Ability to manage time effectively and maintain composure under stress.

Pay

Full-time

Schedule

Full-time