Customer Service Specialist

About the role

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, provides B2B & AR support as needed.

Responsibilities

• Manage incoming customer calls and all aspects of inbound order management
• Completes outbound phone calls/campaigns as assigned
• Elevate unresolved customer issues to designated departments
• Own follow up to customers related to inbound calls and customer requests/issues
• Drive customer adoption to self-service tools through helpful communication and support
• Drive communication between Sales and Operations related to customer service
• Provide B2B and AR support as needed
• Complete other tasks assigned by the Customer Service Lead
• Perform additional responsibilities as requested

Qualifications

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Drives Results: Consistently achieving results, even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Competencies

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Drives Results: Consistently achieving results, even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Skills

• Excellent written, interpersonal, and verbal communication skills
• Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
• Microsoft Office experience

Benefits

• Premium Free Hubber-Health Insurance
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• Build your financial future with 401(k) including TireHub match
• Access to tire discounts, perks, and so much more!

Pay

Commensurate with experience

Schedule

N/A