Customer Service Specialist

About the role

Ameris Bank seeks a Customer Service Specialist I to join our dynamic team. This role focuses on providing prompt, efficient, and professional service to customers and prospective customers, with a strong emphasis on customer retention and satisfaction.

Responsibilities

• Adhere to Bank Secrecy Act requirements and apply organizational policies and procedures.
• Provide prompt, professional customer service to customers and prospective customers, maintaining proper etiquette in all communications.
• Research and answer customer inquiries and fulfill service requests.
• Maintain knowledge of banking products, programs, services, and promotions.
• Work to understand the root causes of customer service issues and identify and implement resolutions for routine issues.
• Deliver world-class service to every caller in multiple queues, ensuring customer retention and satisfaction.
• Handle account service and maintenance requests efficiently and accurately.
• Maintain accurate call documentation.
• Identify customer needs and offer appropriate bank products and services to customers.

Requirements

• Computer and Microsoft Office proficiency.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, organize, and prioritize tasks.
• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Able to analyze and record detailed information.
• Thorough knowledge of banking policies, procedures, products, and services.
• Demonstrated commitment to quality customer service and ability to meet or exceed service goals.
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
• Able to research, analyze, identify viable options, draw sound conclusions, present findings, and make thoughtful recommendations.

Qualifications

• 1 or more years of customer service or call center experience preferred.
• 1 or more years of experience in financial services or a related industry preferred.
• A high school diploma or GED required.
• A bachelor's degree preferred or equivalent education and related training or experience required.

Skills

• Customer service skills.
• Problem-solving abilities.
• Communication skills.
• Banking knowledge.

Benefits

Ameris Bank offers a comprehensive employee benefit package including medical, dental, and vision insurance, life insurance, accidental death & dismemberment coverage, long-term disability coverage, paid sick and vacation leave, 11 holidays, volunteer/service day, employee stock purchase plan, 401(k) retirement plan, flexible spending accounts, health savings account, health reimbursement arrangement, supplemental life & other insurance plans, identity theft protection, pet insurance, legal insurance, employee assistance program, employee advocacy program, tickets at work (entertainment discounts for Ameris Bank Employees), AT&T employee discount, wellness discounts for medical premiums and other rewards, employee referral incentive, education assistance, and employee resource groups.

Banking Advantages

Eligible employees receive special bank services such as free interest checking, free safe deposit box, free money orders, travelers’ checks, and cashier checks, discounted mortgage origination fees, free online banking and unlimited online bill payment, employee banking perks, and more.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.