Customer Service Specialist (Saint Paul, MN)
Allegro Home Delivery is seeking a highly motivated and detail-oriented Customer Service Specialist in the Saint Paul, MN market.
About the role
As a Customer Service Specialist, you play a critical role in the everyday success of the organization. In this administrative business operations role, you will have indirect responsibility for leading and supporting fulfillment teams, providing customer support, and designing efficient and effective routes. You will need to remain calm under pressure, utilize professional judgement, and practice excellent communication to achieve the desired outcomes.
Responsibilities
- Inbound and outbound customer communication via email, phone, and chat, including:
- Job site readiness confirmations
- Reschedule requests
- Escalations and damage claim resolution
- Route progress/impact updates
- Product availability review and communication
- Real-time route monitoring and communication
- Connect directly with fulfillment resources to advise, support, and solve situations that arise
- Produce insights used to drive growth, cost reduction, and over-performance management
- Perform root cause analysis by deconstructing customer experiences
- Validate and take action on vendor and customer invoicing
- Complete audits of order details and job completion resulting in improved accuracy and revenue
Requirements
- High school diploma or equivalent
Benefits
- Competitive compensation
- Full health insurance (medical, dental, and vision)
- 401(k) with company match
- Life insurance
- Paid holidays and PTO
- Disability coverage
- Career development opportunities
About Allegro Home Delivery
We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries with the most comprehensive in-home experience.