Customer Service Specialist

About the role

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, provides B2B & AR support as needed.

Responsibilities

• Manage incoming customer calls and all aspects of inbound order management
• Completes outbound phone calls/campaigns as assigned
• Elevate unresolved customer issues to designated departments
• Own follow up to customers related to inbound calls and customer requests/issues
• Drive customer adoption to self-service tools through helpful communication and support
• Drive communication between Sales and Operations related to customer service
• Provide B2B and AR support as needed
• Complete other tasks assigned by the Customer Service Lead
• Perform additional responsibilities as requested

Qualifications

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Drives Results: Consistently achieving results, even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Experience

• 2 years minimum previous sales or customer-facing experience preferred
• Demonstrated success with over-the-phone communication
• Product & Industry sales knowledge preferred

Competencies

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Drives Results: Consistently achieving results, even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Knowledge, Skills, and Abilities

• Excellent written, interpersonal, and verbal communication skills
• Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
• Maintains Microsoft Office experience

Working Conditions

• Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around
• There may be occasions to move or lift light articles
• This role reports to TireHub Logistics Center in West Deptford, NJ and requires a strong in-person presence

Pay

Hourly Pay Range: $23.50 - $24.75 p/h.

Schedule

TireHub will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.