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Jobs · Customer Service · Georgia

Customer Service Specialist

The University of Georgia · Athens, GA · 1 mo ago
Customer Service$35k–$38k/yrFull-time

About the role

The University of Georgia is seeking a Customer Service Specialist to provide customer service support for all Auxiliary Services Units. The incumbent will guide customers through system processes and software applications and provide feedback on issues affecting the customer service experience.

Responsibilities

  • Resolve customer issues and find solutions or alternatives in a timely manner.
  • Work as frontline cashier.
  • Afford Customer Relations customers with inquiries.
  • Process Departmental orders.
  • Process Appeal results.

Requirements

  • High school diploma or equivalent.
  • Lift 25 pounds. Stand or sit for many hours.
  • Physical Demands: Lift 25 pounds. Stand or sit for many hours.
  • Is driving a responsibility of this position? No.
  • Is this a Position of Trust? Yes.
  • Does this position have operation, access, or control of financial resources? Yes.
  • Does this position require a P-Card? No.
  • Does this position have direct interaction or care of children under the age of 18 or direct patient care? No.
  • Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)? Yes.

Qualifications

  • Possess in-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
  • Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service.
  • Possess the ability to act calmly and take action in dynamic situations.
  • Experience utilizing TouchNet, FLEX, Team Dynamix, and data analysis software such as QLIK.

Benefits

This position offers a 40 hour work week. Typical schedules are 8 AM – 5 PM, Monday-Friday. May include evenings and weekends.

Pay

$34,500 / yr - $ 37,951 / yr ; Commensurate with Experience

Schedule

This position offers a 40 hour work week. Typical schedules are 8 AM – 5 PM, Monday-Friday. May include evenings and weekends.

Contact Information

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact:

Name: Karey Kazemi
Email: kareyk@uga.edu

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