Customer Service Specialist - Remote

About the role

At Local Crafts, we believe in saying “YES” to our customers whenever we can. Great customer service means being friendly, knowledgeable, and accurate, setting the right expectations while creating a welcoming, supportive experience for our diverse community of makers. Our team is dedicated to helping our customers love what they make. As a Customer Service Specialist, you’ll be the voice of our company across phone, email, and live chat. You’ll help customers place orders, navigate our websites, answer questions about yarn, fabric, and crafting products, resolve shipping and payment issues, and ensure every interaction reflects our values of care and creativity. Our Customer Service team supports multiple brands under the Local Crafts umbrella, and you will play a key role in shaping a consistent, positive experience for them all. Local Crafts is the parent of a variety of well-known brands, including Connecting Threads, Knit Picks, Crochet.com, Superior Threads, Berroco, Jimmy Beans Wool, Madelinetosh, and Della