Customer Service Specialist - Remote

About the role

We’re not just about providing support; we’re focused on creating a great experience. As a Customer Service Specialist, you’ll be the voice of our company across phone, email, and live chat. You’ll help customers place orders, navigate our websites, answer questions about yarn, fabric, and crafting products, resolve shipping and payment issues, and ensure every interaction reflects our values of care and creativity. Our Customer Service team supports multiple brands under the Local Crafts umbrella, and you will play a key role in shaping a consistent, positive experience for them all.

Responsibilities