Customer Service Specialist - Phone Support

About the role

We’re looking for a Customer Support Specialist to support our distributor network with product information, order management, and resolutions that keep our customers happy.

Responsibilities

• Manage calls and emails regarding order status, tracking, and production questions
• Provide quotes for product, freight, and program pricing
• Follow up on large repeat orders, samples, and sales initiatives
• Support Outside Sales with administrative tasks
• Work with production teams on order updates and custom projects

Requirements

• Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
• Strong computer skills: updating accounts, tracking calls, accurate record-keeping
• Detail-oriented with excellent follow-up and communication skills (phone/email)
• Time management and prioritization in a fast-paced environment
• Customer-first approach with problem-solving and listening skills
• Comfortable working cross-functionally under deadlines

Benefits

• Competitive pay with annual reviews
• Medical, dental, vision, AFLAC, and pet insurance
• Paid vacation, PTO, and holidays
• Employee discounts
• Business casual dress code

Schedule

This is an on-site, in-person position located in Hicksville, NY.