Customer Service Specialist II - Parks and Recreation

About the role

Be the welcoming face of the Fort Boise Community Center! In this customer-focused role, you'll greet visitors, assist with program registrations, permits, and payments, answer questions, and provide essential administrative support that keeps the center running smoothly. If you enjoy helping people, staying organized, and creating a positive experience for the community, this is a great opportunity to make an impact every day.

Responsibilities

• Performs routine or repetitive tasks with specific instructions and set procedures.
• Handles basic issues and problems and refers more complex issues to higher-level staff.
• Manages scheduling and resource coordination.
• Facilitates activity registration and assists with scholarship processing.
• Maintains records of permits, agreements and front office procedures.
• Provides information and guidance on programs, services and facilities.
• Distributes informational materials and participates in implementation of seasonal activity guides.
• Addresses inquiries, resolves complaints and manages payments.
• Ensures accurate reconciliation of transactions.
• Manages reservation system and assists with bookings.
• Oversees lost and found procedures and liaises with law enforcement.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent and two years of experience working in an office setting assisting customers.
• Licensing and other requirements: Valid state-issued driver's license.
• Special Requirements: Applicants must be able to pass City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation.
• Driving Record Check: To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range.