Customer Service Specialist II - Hawaii (Work from Home)

About the role

The Customer Service Specialist II position plays a crucial role in supporting the mission and vision of Savers, a leading thrift operator in the U.S., Canada, and Australia. This role involves handling escalated customer issues, responding to inquiries from internal and external customers, and working closely with logistics and stores to resolve problems.

Responsibilities

• Handle escalated customer issues and collaborate with logistics and/or stores to resolve.
• Respond to customer care email inquiries that require more complex actions.
• Answer basic troubleshooting questions or inquiries for stores.
• Receive and respond to inbound calls, emails, and social media messages, accurately notating details.
• Determine when an inquiry can be resolved on initial contact or requires escalation.
• Make accurate entries into systems, logs, etc.
• Perform other duties as assigned.

Requirements

This position requires a high school diploma or equivalent, with prior work experience in customer service in a call center environment being preferred. A background check is also required.

Qualifications

Able to work holidays, weekends, and evening shifts. Physical requirements include occasional lifting up to 30 lbs and sitting for long periods of time on the phone.

Skills

Basic problem-solving skills, good judgment, and the ability to communicate effectively are essential for success in this role.

Benefits

Comprehensive benefits package including health plans, life insurance, smoking cessation programs, diabetes management coaching, on-demand care options, a 401(k) plan with generous company matching, paid time off, and mental health services.

Pay

$16.20 per hour

Schedule

Remote work in the U.S. with local travel as needed, less than 10%.