Customer Service Specialist II - El Paso, TX (Work from Home)

About the role

The Customer Service Specialist II position is based in El Paso, TX. This role supports the mission of Thrift Proud by providing exceptional customer service.

Responsibilities

• Support the Savers mission and vision by providing exceptional customer service.
• Respond to customer care email inquiries and escalates to SSC if necessary.
• Answer basic trouble-shooting questions or inquiries for stores.
• Receive and respond to inbound calls, emails, and social media messages, accurately notating details.
• Determine when an inquiry can be resolved on initial contact or requires escalation.
• Make accurate entries into systems, logs, etc.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent.
• Prior work in customer service in a call center environment preferred.
• Background check required.

Qualifications

• Able to occasionally lift up to 30 lbs.
• Able to sit for long periods of time on the phone.

Skills

• Good problem-solving skills.
• Excellent communication skills.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation program and diabetes management coaching.
• On-demand care options.
• 401(k) plan with generous company matching contributions.
• Paid time off for leisure or other hobbies.
• Mental health services.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Flexible schedule with potential for remote work.