Customer Service Specialist - Seattle, WA

About the role

The Customer Service Specialist at Commerce Bank of Washington supports clients by identifying and addressing their banking needs, processing account and service requests, resolving issues, and coordinating across bank teams to ensure a seamless and efficient client experience.

Responsibilities

• Identify and address clients' business needs by providing a variety of services including opening accounts, accepting and processing banking requests, performing address changes, issuing and activating banking cards, etc.
• Answer questions, receive, research, and resolve clients' problems either through direct personal action or by referring clients to alternative bank resources.
• Serve as a liaison between other areas of the bank to ensure customer issues are resolved.
• Perform other tasks or special projects as assigned.

Qualifications

• High School degree or equivalent with 6+ years banking/finance, bank operations, or other directly related customer service experience.
• Previous banking experience required.
• Advanced knowledge of banking products, services, operational procedures, and processes.
• Excellent customer service and communications skills, both verbal and written.
• Ability to resolve problems and multitask.
• Advanced research and organizational skills.
• Working knowledge of Microsoft products, including Word and Excel.