Customer Service Specialist I | Henderson, NV
EMPLOYERS · Henderson, NV · 1 mo ago
OTHR$20.5/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we have General Summary, Essential Duties And Responsibilities (with subcategories), Job Requirements, Preferred, But Not Required, Work Environment, Pay Rate, Benefits, About EMPLOYERS (company description). We need to use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly.
We should not repeat job title as heading. No Job ID. Remove boilerplate like cookie/navigation/legal/EEO etc. There's none.
We need to include sections only when posting has real specific content. So we need sections: About the role (General Summary), Responsibilities (Essential Duties And Responsibilities), Requirements (Job Requirements), Qualifications (Preferred, But Not Required maybe), Skills (maybe combine?), Benefits (Pay Rate and benefits), Schedule? Not given. Work Environment maybe not a standard heading; but we could include as part of About the role? The instruction says use headings for those specific ones; but we can also include other headings? It says "Use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly.
We should not repeat job title as heading. No Job ID. Remove boilerplate like cookie/navigation/legal/EEO etc. There's none.
We need to include sections only when posting has real specific content. So we need sections: About the role (General Summary), Responsibilities (Essential Duties And Responsibilities), Requirements (Job Requirements), Qualifications (Preferred, But Not Required maybe), Skills (maybe combine?), Benefits (Pay Rate and benefits), Schedule? Not given. Work Environment maybe not a standard heading; but we could include as part of About the role? The instruction says use headings for those specific ones; but we can also include other headings? It says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we could also have other headings but likely they want those. We'll include sections that match: About the role (General Summary), Responsibilities, Requirements, Qualifications (Preferred), Skills (maybe list of skills from requirements), Benefits (Pay Rate and benefits), maybe Work Environment not needed but could be part of About the role? However we should preserve all substantive information. Work Environment details: in-office full time, location, equipment, sedentary, occasional extra hours, occasional lifting 30lbs, reasonable accommodations. That's substantive; we could put under a heading like Work Environment but not in the list. The instruction says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says "Use for section headings (e.g ...)". Likely they expect only those headings. But we need to preserve all info; we could incorporate Work Environment details into About the role into About the role or Responsibilities. Probably better to add a section "Work Environment" as its own heading, but it's not in the examples; but they said e.g., meaning examples, not exhaustive. So we can add Work Environment heading.
We must not include filler like "commensurate with experience". Not present.
We need to use - for any list of duties/requirements/benefits. So for responsibilities we should list each duty as
- . For requirements list each requirement as
- . For benefits list each benefit as
- . For skills maybe list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep exact phrasing? We can keep the substance but can rephrase slightly as long as we keep detail. Safer to copy sentences.
Let's extract:
General Summary:
"The Customer Service Center Specialist I provides support to EMPLOYERS’ customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency."
Essential Duties And Responsibilities: broken into subcategories but we can flatten.
- Customer Experience - Call Center:
* Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups.
* Provide information, answer questions and facilitate resolution to customer inquiries.
* Provide accurate information to customers in accordance with company policy and department guidelines.
* Defuse situations through research, customer education, and investigation.
* Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.
- Process and Procedure - Call Center:
* Document details of interactions consistently, timely and accurately.
* Act in accordance with policies, procedures, statutes and state laws, as applicable.
* Process requests for forms and applications.
* Route calls when necessary to appropriate resource.
* Assist clients with registering and navigating EMPLOYERS online systems.
* Follow through on customer communications via phone, email or chat as needed.
- Functional and Technical - Call Center:
* Display basic knowledge and competency in assigned workgroup(s).
* Meet performance and quality standards.
* Recognize and alert management of trends in customer calls.
* Utilize internal and external resources to improve knowledge and skill base.
* Other duties may be assigned.
Job Requirements:
- Bilingual English/Spanish communication skills required.
- Must have High School diploma or GED equivalent.
- Must have one (1) year of experience in office, in a call center environment.
- Ability to perform multiple tasks simultaneously.
- Ability to adjust priorities appropriately in a fast paced environment.
- Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
- Ability to read, write, and communicate clearly in English.
- Demonstrated customer service experience.
- Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.
- Demonstrate attention to detail with timeliness and accuracy.
- Maintain high standards, measures despite pressing deadlines and added responsibilities.
Preferred, But Not Required:
- Bilingual in Spanish (actually already required? but it's listed as preferred)
- Experience with cloud based Call Center ACD/CRM software preferred.
- Experience with Five9 telephony system preferred.
- Relevant product knowledge (Insurance or Workers’ Compensation).
- Associates Degree preferred.
- An equivalent combination of education and experience may be substituted for the requirements listed above.
Work Environment:
- This position is required to be in-office full time (located in Henderson, NV) with minimal travel to other office locations/meeting locations occasionally.
- This role potentially and will routinely use office equipment such as computers, phones, printers, and web conferencing technology as examples.
- This is largely a sedentary role; however, some mobility is required
- Occasional extra hours may be needed to accommodate business needs (voluntary basis)
- Occasional lifting of a maximum of 30lbs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Pay Rate: "$20.50 per hour (21.50 per hour for bilingual (Spanish) ) and a comprehensive benefits package with 401k and match. Please follow the link to our benefits page for details!"
Benefits: comprehensive benefits package with 401k and match.
About EMPLOYERS: paragraph.
We need to output HTML fragment only.
We'll structure:
About the role
General summary text.
Responsibilities
- ... each duty
Requirements
- ... each requirement
Qualifications
- ... each preferred
Skills
Maybe we can list PC skills etc. But we already have skills in requirements; maybe we can combine. But we need a Skills section if we have specific skills. Could list: Expert PC skills (Outlook, Word, Excel, Internet), telephone etiquette, multitasking, prioritization, communication, customer service, attention to detail, etc. But we might duplicate. Safer to not create Skills if we already covered in Requirements. But instruction says prefer few substantive sections over many thin ones. We could omit Skills and put skills under Requirements. However they gave Skills as example heading; we can include if we have content. We have PC skills etc. Could create Skills section listing: Expert PC skills including Outlook, Word, Excel spreadsheets and Internet use; ability to read, write, communicate clearly in English; telephone etiquette; listening skills; etc. But many of those are already in Requirements. Might be okay to have both but risk duplication. Better to follow instruction: include a section ONLY when posting has real, specific content for it. We have specific content for Skills (PC skills, telephone etiquette, etc.) So we can create Skills section.
But we must not repeat same info verbatim across sections? It didn't forbid duplication but better to avoid. We'll extract skills from Requirements: "Ability to perform multiple tasks simultaneously.", "Ability to adjust priorities appropriately in a fast paced environment.", "Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.", "Ability to read, write, and communicate clearly in English.", "Demonstrated customer service experience.", "Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.", "Demonstrate attention to detail with timeliness and accuracy.", "Maintain high standards, measures despite pressing deadlines and added responsibilities." Also listening skills etc from responsibilities. We'll include those.
Benefits section: include pay rate and benefits.
Schedule: not given, so omit.
Work Environment: we could include as its own heading.
About EMPLOYERS: maybe as "About the company" but not in list; we could include as a paragraph after sections.
Let's craft.
We'll output:
About the role
The Customer Service Center Specialist I provides support to EMPLOYERS’ customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency. This position is required to be in-office full time (located in Henderson, NV) with minimal travel to other office locations/meeting locations occasionally. The role routinely uses office equipment such as computers, phones, printers, and web conferencing technology; it is largely sedentary with some mobility required, occasional extra hours may be needed (voluntary basis), and occasional lifting of up to 30 lbs may be required. Reasonable accommodations may be made for individuals with disabilities.
But we need to preserve all detail; we combined work environment into About the role. That's okay.
Now Responsibilities: list each duty.
We'll flatten all duties from subcategories.
List:
- Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups.
- Provide information, answer questions and facilitate resolution to customer inquiries.
- Provide accurate information to customers in accordance with company policy and department guidelines.
- Defuse situations through research, customer education, and investigation.
- Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.
- Document details of interactions consistently, timely and accurately.
- Act in accordance with policies, procedures, statutes and state laws, as applicable.
- Process requests for forms and applications.
- Route calls when necessary to appropriate resource.
- Assist clients with registering and navigating EMPLOYERS online systems.
- Follow through on customer communications via phone, email or chat as needed.
- Display basic knowledge and competency in assigned workgroup(s).
- Meet performance and quality standards.
- Recognize and alert management of trends in customer calls.
- Utilize internal and external resources to improve knowledge and skill base.
- Other duties may be assigned.
Now Requirements list:
- Bilingual English/Spanish communication skills required.
- Must have High School diploma or GED equivalent.
- Must have one (1) year of experience in office, in a call center environment.
- Ability to perform multiple tasks simultaneously.
- Ability to adjust priorities appropriately in a fast paced environment.
- Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
- Ability to read, write, and communicate clearly in English.
- Demonstrated customer service experience.
- Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.
- Demonstrate attention to detail with timeliness and accuracy.
- Maintain high standards, measures despite pressing deadlines and added responsibilities.
Now Qual
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says "Use for section headings (e.g ...)". Likely they expect only those headings. But we need to preserve all info; we could incorporate Work Environment details into About the role into About the role or Responsibilities. Probably better to add a section "Work Environment" as its own heading, but it's not in the examples; but they said e.g., meaning examples, not exhaustive. So we can add Work Environment heading.
We must not include filler like "commensurate with experience". Not present.
We need to use - for any list of duties/requirements/benefits. So for responsibilities we should list each duty as
- . For requirements list each requirement as
- . For benefits list each benefit as
- . For skills maybe list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep exact phrasing? We can keep the substance but can rephrase slightly as long as we keep detail. Safer to copy sentences.
Let's extract:
General Summary:
"The Customer Service Center Specialist I provides support to EMPLOYERS’ customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency."
Essential Duties And Responsibilities: broken into subcategories but we can flatten.
- Customer Experience - Call Center:
* Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups.
* Provide information, answer questions and facilitate resolution to customer inquiries.
* Provide accurate information to customers in accordance with company policy and department guidelines.
* Defuse situations through research, customer education, and investigation.
* Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.
- Process and Procedure - Call Center:
* Document details of interactions consistently, timely and accurately.
* Act in accordance with policies, procedures, statutes and state laws, as applicable.
* Process requests for forms and applications.
* Route calls when necessary to appropriate resource.
* Assist clients with registering and navigating EMPLOYERS online systems.
* Follow through on customer communications via phone, email or chat as needed.
- Functional and Technical - Call Center:
* Display basic knowledge and competency in assigned workgroup(s).
* Meet performance and quality standards.
* Recognize and alert management of trends in customer calls.
* Utilize internal and external resources to improve knowledge and skill base.
* Other duties may be assigned.
Job Requirements:
- Bilingual English/Spanish communication skills required.
- Must have High School diploma or GED equivalent.
- Must have one (1) year of experience in office, in a call center environment.
- Ability to perform multiple tasks simultaneously.
- Ability to adjust priorities appropriately in a fast paced environment.
- Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
- Ability to read, write, and communicate clearly in English.
- Demonstrated customer service experience.
- Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.
- Demonstrate attention to detail with timeliness and accuracy.
- Maintain high standards, measures despite pressing deadlines and added responsibilities.
Preferred, But Not Required:
- Bilingual in Spanish (actually already required? but it's listed as preferred)
- Experience with cloud based Call Center ACD/CRM software preferred.
- Experience with Five9 telephony system preferred.
- Relevant product knowledge (Insurance or Workers’ Compensation).
- Associates Degree preferred.
- An equivalent combination of education and experience may be substituted for the requirements listed above.
Work Environment:
- This position is required to be in-office full time (located in Henderson, NV) with minimal travel to other office locations/meeting locations occasionally.
- This role potentially and will routinely use office equipment such as computers, phones, printers, and web conferencing technology as examples.
- This is largely a sedentary role; however, some mobility is required
- Occasional extra hours may be needed to accommodate business needs (voluntary basis)
- Occasional lifting of a maximum of 30lbs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Pay Rate: "$20.50 per hour (21.50 per hour for bilingual (Spanish) ) and a comprehensive benefits package with 401k and match. Please follow the link to our benefits page for details!"
Benefits: comprehensive benefits package with 401k and match.
About EMPLOYERS: paragraph.
We need to output HTML fragment only.
We'll structure:
About the role
General summary text.
Responsibilities
- ... each duty
Requirements
- ... each requirement
Qualifications
- ... each preferred
Skills
Maybe we can list PC skills etc. But we already have skills in requirements; maybe we can combine. But we need a Skills section if we have specific skills. Could list: Expert PC skills (Outlook, Word, Excel, Internet), telephone etiquette, multitasking, prioritization, communication, customer service, attention to detail, etc. But we might duplicate. Safer to not create Skills if we already covered in Requirements. But instruction says prefer few substantive sections over many thin ones. We could omit Skills and put skills under Requirements. However they gave Skills as example heading; we can include if we have content. We have PC skills etc. Could create Skills section listing: Expert PC skills including Outlook, Word, Excel spreadsheets and Internet use; ability to read, write, communicate clearly in English; telephone etiquette; listening skills; etc. But many of those are already in Requirements. Might be okay to have both but risk duplication. Better to follow instruction: include a section ONLY when posting has real, specific content for it. We have specific content for Skills (PC skills, telephone etiquette, etc.) So we can create Skills section.
But we must not repeat same info verbatim across sections? It didn't forbid duplication but better to avoid. We'll extract skills from Requirements: "Ability to perform multiple tasks simultaneously.", "Ability to adjust priorities appropriately in a fast paced environment.", "Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.", "Ability to read, write, and communicate clearly in English.", "Demonstrated customer service experience.", "Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.", "Demonstrate attention to detail with timeliness and accuracy.", "Maintain high standards, measures despite pressing deadlines and added responsibilities." Also listening skills etc from responsibilities. We'll include those.
Benefits section: include pay rate and benefits.
Schedule: not given, so omit.
Work Environment: we could include as its own heading.
About EMPLOYERS: maybe as "About the company" but not in list; we could include as a paragraph after sections.
Let's craft.
We'll output:
About the role
The Customer Service Center Specialist I provides support to EMPLOYERS’ customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency. This position is required to be in-office full time (located in Henderson, NV) with minimal travel to other office locations/meeting locations occasionally. The role routinely uses office equipment such as computers, phones, printers, and web conferencing technology; it is largely sedentary with some mobility required, occasional extra hours may be needed (voluntary basis), and occasional lifting of up to 30 lbs may be required. Reasonable accommodations may be made for individuals with disabilities.
But we need to preserve all detail; we combined work environment into About the role. That's okay.
Now Responsibilities: list each duty.
We'll flatten all duties from subcategories.
List:
- Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups.
- Provide information, answer questions and facilitate resolution to customer inquiries.
- Provide accurate information to customers in accordance with company policy and department guidelines.
- Defuse situations through research, customer education, and investigation.
- Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.
- Document details of interactions consistently, timely and accurately.
- Act in accordance with policies, procedures, statutes and state laws, as applicable.
- Process requests for forms and applications.
- Route calls when necessary to appropriate resource.
- Assist clients with registering and navigating EMPLOYERS online systems.
- Follow through on customer communications via phone, email or chat as needed.
- Display basic knowledge and competency in assigned workgroup(s).
- Meet performance and quality standards.
- Recognize and alert management of trends in customer calls.
- Utilize internal and external resources to improve knowledge and skill base.
- Other duties may be assigned.
Now Requirements list:
- Bilingual English/Spanish communication skills required.
- Must have High School diploma or GED equivalent.
- Must have one (1) year of experience in office, in a call center environment.
- Ability to perform multiple tasks simultaneously.
- Ability to adjust priorities appropriately in a fast paced environment.
- Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
- Ability to read, write, and communicate clearly in English.
- Demonstrated customer service experience.
- Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.
- Demonstrate attention to detail with timeliness and accuracy.
- Maintain high standards, measures despite pressing deadlines and added responsibilities.
Now Qual
- for any list of duties/requirements/benefits. So for responsibilities we should list each duty as
- . For requirements list each requirement as
- . For benefits list each benefit as
- . For skills maybe list.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep exact phrasing? We can keep the substance but can rephrase slightly as long as we keep detail. Safer to copy sentences.
Let's extract:
General Summary:
"The Customer Service Center Specialist I provides support to EMPLOYERS’ customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency."
Essential Duties And Responsibilities: broken into subcategories but we can flatten.
- Customer Experience - Call Center:
* Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups.
* Provide information, answer questions and facilitate resolution to customer inquiries.
* Provide accurate information to customers in accordance with company policy and department guidelines.
* Defuse situations through research, customer education, and investigation.
* Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.
- Process and Procedure - Call Center:
* Document details of interactions consistently, timely and accurately.
* Act in accordance with policies, procedures, statutes and state laws, as applicable.
* Process requests for forms and applications.
* Route calls when necessary to appropriate resource.
* Assist clients with registering and navigating EMPLOYERS online systems.
* Follow through on customer communications via phone, email or chat as needed.
- Functional and Technical - Call Center:
* Display basic knowledge and competency in assigned workgroup(s).
* Meet performance and quality standards.
* Recognize and alert management of trends in customer calls.
* Utilize internal and external resources to improve knowledge and skill base.
* Other duties may be assigned.
Job Requirements:
- Bilingual English/Spanish communication skills required.
- Must have High School diploma or GED equivalent.
- Must have one (1) year of experience in office, in a call center environment.
- Ability to perform multiple tasks simultaneously.
- Ability to adjust priorities appropriately in a fast paced environment.
- Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.
- Ability to read, write, and communicate clearly in English.
- Demonstrated customer service experience.
- Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.
- Demonstrate attention to detail with timeliness and accuracy.
- Maintain high standards, measures despite pressing deadlines and added responsibilities.
Preferred, But Not Required:
- Bilingual in Spanish (actually already required? but it's listed as preferred)
- Experience with cloud based Call Center ACD/CRM software preferred.
- Experience with Five9 telephony system preferred.
- Relevant product knowledge (Insurance or Workers’ Compensation).
- Associates Degree preferred.
- An equivalent combination of education and experience may be substituted for the requirements listed above.
Work Environment:
- This position is required to be in-office full time (located in Henderson, NV) with minimal travel to other office locations/meeting locations occasionally.
- This role potentially and will routinely use office equipment such as computers, phones, printers, and web conferencing technology as examples.
- This is largely a sedentary role; however, some mobility is required
- Occasional extra hours may be needed to accommodate business needs (voluntary basis)
- Occasional lifting of a maximum of 30lbs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Pay Rate: "$20.50 per hour (21.50 per hour for bilingual (Spanish) ) and a comprehensive benefits package with 401k and match. Please follow the link to our benefits page for details!"
Benefits: comprehensive benefits package with 401k and match.
About EMPLOYERS: paragraph.
We need to output HTML fragment only.
We'll structure:
About the role
General summary text.
Responsibilities
- ... each duty
Requirements
- ... each requirement
Qualifications
- ... each preferred
Skills
Maybe we can list PC skills etc. But we already have skills in requirements; maybe we can combine. But we need a Skills section if we have specific skills. Could list: Expert PC skills (Outlook, Word, Excel, Internet), telephone etiquette, multitasking, prioritization, communication, customer service, attention to detail, etc. But we might duplicate. Safer to not create Skills if we already covered in Requirements. But instruction says prefer few substantive sections over many thin ones. We could omit Skills and put skills under Requirements. However they gave Skills as example heading; we can include if we have content. We have PC skills etc. Could create Skills section listing: Expert PC skills including Outlook, Word, Excel spreadsheets and Internet use; ability to read, write, communicate clearly in English; telephone etiquette; listening skills; etc. But many of those are already in Requirements. Might be okay to have both but risk duplication. Better to follow instruction: include a section ONLY when posting has real, specific content for it. We have specific content for Skills (PC skills, telephone etiquette, etc.) So we can create Skills section. But we must not repeat same info verbatim across sections? It didn't forbid duplication but better to avoid. We'll extract skills from Requirements: "Ability to perform multiple tasks simultaneously.", "Ability to adjust priorities appropriately in a fast paced environment.", "Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.", "Ability to read, write, and communicate clearly in English.", "Demonstrated customer service experience.", "Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.", "Demonstrate attention to detail with timeliness and accuracy.", "Maintain high standards, measures despite pressing deadlines and added responsibilities." Also listening skills etc from responsibilities. We'll include those. Benefits section: include pay rate and benefits. Schedule: not given, so omit. Work Environment: we could include as its own heading. About EMPLOYERS: maybe as "About the company" but not in list; we could include as a paragraph after sections. Let's craft. We'll output:About the role
The Customer Service Center Specialist I provides support to EMPLOYERS’ customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency. This position is required to be in-office full time (located in Henderson, NV) with minimal travel to other office locations/meeting locations occasionally. The role routinely uses office equipment such as computers, phones, printers, and web conferencing technology; it is largely sedentary with some mobility required, occasional extra hours may be needed (voluntary basis), and occasional lifting of up to 30 lbs may be required. Reasonable accommodations may be made for individuals with disabilities.
But we need to preserve all detail; we combined work environment into About the role. That's okay. Now Responsibilities: list each duty. We'll flatten all duties from subcategories. List: - Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups. - Provide information, answer questions and facilitate resolution to customer inquiries. - Provide accurate information to customers in accordance with company policy and department guidelines. - Defuse situations through research, customer education, and investigation. - Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS. - Document details of interactions consistently, timely and accurately. - Act in accordance with policies, procedures, statutes and state laws, as applicable. - Process requests for forms and applications. - Route calls when necessary to appropriate resource. - Assist clients with registering and navigating EMPLOYERS online systems. - Follow through on customer communications via phone, email or chat as needed. - Display basic knowledge and competency in assigned workgroup(s). - Meet performance and quality standards. - Recognize and alert management of trends in customer calls. - Utilize internal and external resources to improve knowledge and skill base. - Other duties may be assigned. Now Requirements list: - Bilingual English/Spanish communication skills required. - Must have High School diploma or GED equivalent. - Must have one (1) year of experience in office, in a call center environment. - Ability to perform multiple tasks simultaneously. - Ability to adjust priorities appropriately in a fast paced environment. - Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette. - Ability to read, write, and communicate clearly in English. - Demonstrated customer service experience. - Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use. - Demonstrate attention to detail with timeliness and accuracy. - Maintain high standards, measures despite pressing deadlines and added responsibilities. Now Qual