Courier Customer Service Specialist I

About the role

This position represents the face of Intermountain Healthcare to customers, patients, and physicians who use Courier services to transport items between facilities and organizations within Intermountain Healthcare. The role is responsible for meeting customers' needs by providing professional, helpful, and high‑quality service while driving a light or medium‑duty vehicle (under 10,000 GVW) to deliver equipment, packages, specimens, and supplies on routes ranging from a few miles to over 500 miles per day.

Location: Intermountain Health St George Regional Hospital, St George, Utah.

Responsibilities

• Safety Awareness: Safely operates a motor vehicle in a variety of conditions and environments to complete deliveries. Stays aware of conditions that affect personal or others’ safety and protects against work‑related accidents, injuries, or other debilitations.
• Service Focus: Prioritizes customer needs, understands internal and external customer expectations, builds trust, meets or exceeds expectations, and actively gathers and listens to feedback.
• Effective Communication: Clearly conveys information and ideas in a manner that engages the customer, aids understanding and retention, and invites response and feedback.
• Managing Work: Manages time effectively, organizes work, sets priorities, determines appropriate resource use, and sequences activities to achieve goals.
• Initiative: Supports department goals, takes a proactive role in initiatives, continuously improves processes and service levels, and takes prompt action to accomplish objectives.
• Adaptability: Adjusts to dynamic business needs with a positive attitude, learns new methods, procedures, or techniques, and suggests ways to increase effectiveness of change.

Minimum qualifications

• Valid driver’s license with no restrictions and a DOT Medical Card.
• Six months of experience in a customer service or logistics position.
• Meets Intermountain Healthcare’s routine driver requirements (typically fewer than three moving violations in the last three years).
• At least 21 years old as required by DOT to operate a commercial motor vehicle.
• For Courier Services positions: Ability to obtain a valid CDL medical card within 30 days of hire.
• Experience using internet and email applications.
• Demonstrated ability to understand and follow department procedures and practices.
• Demonstrated ability to comply with Intermountain Healthcare’s Motor Vehicle Driver Policy.
• Physical requirements: climbing, lifting, pulling/pushing, seeing, sitting, squatting/kneeling, standing, walking.

Benefits

Intermountain Healthcare offers a generous benefits package that supports a sustainable culture of wellness, covering programs that promote physical, mental, and spiritual health, as well as financial security and community connection.

Pay

Hourly rate ranges from $18.76 to $24.38, dependent upon experience.