Courier Customer Service Specialist I

About the role

This position represents the face of Intermountain Healthcare to customers, patients, and physicians who use Courier services to transport items between facilities and organizations within Intermountain Healthcare. This position drives a light or medium duty vehicle less than 10,000 GVW, making deliveries of equipment, packages, specimens, and supplies.

Responsibilities

• Takes care of the customers' needs by providing and delivering professional, helpful, and high quality service.
• Makes deliveries of equipment, packages, specimens, and supplies on various routes ranging from short local routes of only a few miles to long distance routes covering up to 500 plus miles per day.

Requirements

• Valid driver's license with no restrictions.
• A DOT Medical Card.
• Six months of experience in a customer service or logistics position.
• Meets the requirements for a routine driver as outlined in Intermountain Healthcare's Motor Vehicle Driver Policy (typically fewer than 3 moving violations in the last 3 years).
• At least 21 years old as required by DOT to operate a commercial motor vehicle.
• Ability to obtain valid CDL Medical card (obtained by getting a basic physical from a Physician to assure driver is safe and fit to drive) within 30 days of hire.
• Experience using internet and email applications.
• Demonstrated ability to understand and follow department procedures and practices.
• Demonstrated ability to comply with Intermountain Healthcare's Motor Vehicle Driver Policy.

Qualifications

• At least 21 years old as required by DOT to operate a commercial motor vehicle.

Skills

• Safely operates a motor vehicle in a variety of conditions and environments to complete deliveries of equipment, packages, specimens, and supplies.
• Stays aware of conditions and circumstances that affect one's own safety or the safety of others.
• Protects the physical well-being of personnel and self against work related accidents, injuries, or other debilitations.
• Cleary conveys information and ideas in a manner that engages the customer, helps them understand and retain the message, and invites response and feedback.
• Keeps others informed and involved as appropriate.
• Manages time effectively and accomplishes assigned tasks.
• Organizes work, sets priorities, and determines the correct use of resources.
• Determines necessary sequence of activities to achieve goals.
• Takes a proactive role in all department initiatives.
• Strives to continuously improve processes and service levels beyond minimum job requirements.
• Takes prompt action to accomplish objectives.
• Adjusts to dynamic business needs and conditions.
• Adapts to change quickly and easily.
• Makes suggestions for increasing the effectiveness of change.
• Shows a willingness to learn new methods, procedures, or techniques results from change.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.76 - $24.38

Schedule

Monday - Friday
Hours: 8:20am - 5:00pm