Customer Service Representative I

About the role

Do you enjoy helping customers and solving problems? We are actively seeking a talented Customer Service Representative to join in Magnolia, Texas. As a CSR I with NSL Aerospace, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve. You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Responsibilities

• Order entry and management
• Inventory management; communicate inventory issues to appropriate personnel
• Providing order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
• Communicating with customers via phone and email in a professional manner
• Maintaining close and effective communication with co-workers in sales, office, and warehouse
• Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents
• Support local and company-wide sales goals
• Basic understanding of the estimating process to build quotes based on provided information
• Other duties as assigned

Requirements

• Minimum 3 years’ experience in customer service
• Thrive in fast paced office with ability to multi-task
• Strong basic math skills for conversion of different units of measure, both metric and imperial
• Proficient with Microsoft 356; intermediate skills in Excel
• Great communication skills, written and verbal
• Superior attention to detail and organizational skills
• Experience with NetSuite is highly desirable
• High School Diploma or GED/Equivalent is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits

Bron Tapes offers a full benefits package after 30 days of employment.

• 401k with match (after 60 days of employment)
• Medical – Cigna Healthcare
• Dental – Cigna Healthcare
• Vision – Cigna Healthcare
• Flexible Spending Accounts
• Short- and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Guardian Plans (Accident, Legal, Critical Illness & Hospital Indemnity)
• ID Theft Protection
• Paid Vacation and Sick Time

Pay

Starting pay is $19.00 per hour plus benefits.