Customer Service Specialist - Electronics

Job Summary The Power Generation Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs (including sending parts) to our authorized dealer network. Under general supervision with some guidance from Supervisor and higher level TSRs. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution. Set groundwork for escalated cases. location: Waukesha, Wisconsin job type: Permanent salary: $50,000 - 52,000 per year work hours: 9am to 5pm education: Associates Responsibilities Major Responsibilities Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone Provide accurate, timely, and descriptive notes during calls Assist Dealer Technicians with remote diagnostic tools Follow established diagnostic techniques to troubleshoot installed systemsGather and prepare documentation regarding product failure and improvementInstruct new dealer technicians how to navigate Generac's warranty systems and submit claims Qualifications Minimum Job Requirements Associates degree or equivalent experience in relevant technical field Preferred Qualifications Bachelor's Degree Bilingual Spanish Knowledge / Skills / Abilities Basic understanding of mechanical and electrical (AC/DC) fundamental theory Excellent Customer Service skills Ability to communicate verbally and in writing in a professional manner Active listening skills Ability to remain calm in high-stress situations Working knowledge of Microsoft office suite Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience Trouble-shooting skills Skills diagnostic tools,Ability to communicate,effectively communicate,Ability to remain calm,troubleshoot,Trouble-shooting skills,Active listening skills,diagnostic techniques,Power Generation,claims,repairs,Technical Service,technical assistance,Answer inbound calls Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.