Customer Service Specialist

About the role

This individual will provide world-class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.

Responsibilities

• Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values-driven manner
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documents customer information and recurring technical issues to support product quality programs and product development

Requirements

• High School Diploma or equivalent
• At least 1 year of IT Help Desk or PC experience, or related knowledge
• At least 1 year of customer service experience, preferably in a call-center environment

Qualifications

• Associates or Bachelor’s degree in Computer Science, Social Work, Communications or related field
• At least 1 year of experience documenting quality assurance processes
• At least 1 year of PC configuration and installation experience
• At least 1 year experience in a call-center setting