Customer Service Specialist - CSS

About the role

MCA, your trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist for our Brunswick, GA, location to support our fast-growing MSS division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Responsibilities

• Serves as a customer service role model for others.
• Able to resolve customer service issues with little to no supervision.
• Establish relationships with major customers and vendors out of their locations.
• Trains and mentors other customer operations staff.
• Aid in ensuring all customers are taken care of in a timely and positive manner.
• First point of contact to greet customers and visitors.

Requirements

• 3-7 years experience in customer operations or related fields, such as Customer service Scheduling/Dispatch AP/AR (Collections, setting up billing, etc.) Purchasing Shipping/Receiving Inventory Radio program and troubleshooting
• Must possess a High School Diploma or GED (Associate Degree Preferred).
• Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook.
• Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills.
• Detail oriented.
• Discreet and able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Background in accounts receivable and purchasing is a plus.
• Experience in an office setting is preferred.

Qualifications

• Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook.
• Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills.
• Detail oriented.
• Discreet and able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Background in accounts receivable and purchasing is a plus.
• Experience in an office setting is preferred.

Skills

• Strong verbal, non-verbal, and written communication skills.
• Strong typing and computer skills.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives

Pay

Competitive compensation.

Schedule

Flexible schedule to accommodate customer needs.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives