Customer Service Specialist-Aftermarket

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, ITT partners with its customers to deliver enduring solutions to key industries that underpin our modern way of life.

About the role

The Customer Service Specialist serves as the primary liaison between ITT and assigned customers, managing order processing and supporting day-to-day business operations.

Responsibilities

• Purchase order entry and order acknowledgment.
• Coordinate and administer customer schedule change requests.
• Maintain a high level of data integrity and adhere to department turnaround times.
• Provide post-sale order status, customer, and application support through completion of contract.
• Communicate with customers daily via telephone, email, and fax correspondence.
• Administer customer requirements via customer web portals as needed.
• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
• Support Sales and Marketing forecasting and sales analysis activities.
• Mitigate customer complaints concerning billing disputes and services rendered.
• Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills.
• Interface organizationally with all supportive departments as needed to support customer needs.
• Build rapport and promote communication across internal supply chain and drive for issue resolution.
• Promote department objectives and office lean principles.

Requirements

• 5 years of customer service experience in Aerospace.
• Business or Technical School (AA/AS) or equivalent desired.
• Experience in the aftermarket aerospace industry; FAA repair station knowledge is preferred.
• Must possess excellent communication and interpersonal skills with the flexibility to do whatever it takes to care for our customers.
• Must be proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
• Must possess ERP system knowledge; experience with AS400 or Oracle is a plus.
• Must be a well-organized, multi-tasking, self-starting individual.

Benefits

ITT offers a competitive salary and robust total rewards package, including:

• Health insurance
• 401(k)
• Short and long-term disability
• Paid time off
• Growth and developmental opportunities
• Other incentive compensation programs

Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement.

Pay

Annual salary range is $55,800 to $83,000, plus benefits and incentives. The salary offered to a candidate is based on several factors such as candidate experience and qualifications, location, as well as market and business considerations.