Customer Service/Spare Parts Coordinator

Duties & Responsibilities

• Manage incoming customer and internal inquiries regarding spare parts quotations, orders, pricing, delivery updates, and product availability.
• Enter and maintain accurate customer quotes, orders, and account information within the ERP/order management system.
• Cook up and communicate quotations, order confirmations, shipment updates, and other order-related information to customers.
• Cook up shipping and delivery logistics with warehouse personnel and transportation providers to ensure timely deliveries.
• Process order adjustments, discrepancies, returns, cancellations, and resolve shipping-related issues promptly and professionally.
• Maintain organized records of active quotes, customer orders, shipment updates, and related documentation.
• Provide necessary documentation and information to Accounting and other departments for invoicing, payment processing, and recordkeeping.
• Monitor order status and follow up proactively to support customer satisfaction and minimize equipment downtime.
• Collaborate effectively with internal departments including Sales, Service, Warehouse, Purchasing, and Accounting to support daily operations and customer needs.

Requirements

• Strong verbal and written communication skills with the ability to communicate professionally with customers, suppliers, and internal team members.
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving abilities with a proactive and customer-focused mindset.
• Ability to prioritize urgent requests, manage changing priorities, and remain calm under pressure.
• Demonstrated ability to work collaboratively within a team environment and share information effectively.
• Proficiency with ERP or order management systems; experience with SAP, Salesforce, JobBOSS, or similar systems preferred.
• Working knowledge of Microsoft Office applications, including Excel.
• Familiarity with shipping processes, international logistics, and HTS codes preferred.
• Previous experience in manufacturing, industrial equipment support, customer service, spare parts coordination, or related industries preferred.
• High school diploma or equivalent required; additional education or related certifications are a plus.

About the Role

Spare Parts Coordinator - Saline, MI - Temp to hire - $22/hr - Monday-Friday 7am-4pm

Benefits & Perks

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Our Commitment

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Request for Accommodation

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Equal Opportunity Employer

Kelly complies with the requirements of California’s state and local Fair Chance laws.

AI in Recruitment

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.