Customer Service Scheduling Agent

About the role

Courtesy Automotive Group is a family-owned and operated business since 1955. We are more than just a dealership - we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Responsibilities

• Answer inbound service calls and assist customers with scheduling appointments.
• Make outbound calls to confirm appointments, follow up on recommendations, and contact declined services.
• Listen carefully to customer concerns and accurately document details in the system.
• Cook up with service advisors and technicians to ensure smooth appointment flow.
• Maintain a friendly, professional demeanor while handling multiple calls and inquiries.
• Update customer records, verify information, and follow dealership processes.
• Work collaboratively with teammates and management to meet department goals.
• Provide accurate information on dealership services, promotions, and policies.

Requirements

• Excellent communication skills — clear, confident, and professional on the phone.
• Strong customer service mindset with patience and empathy.
• A positive, upbeat, and professional attitude — even under pressure.
• High attention to detail — accurate data entry and appointment scheduling.
• Reliable and punctual — shows up on time, ready to work, and follows through.
• Comfortable using phones and computers simultaneously while multitasking efficiently.
• A team player who works well in a fast-paced dealership setting.
• Coachable and eager to learn dealership systems and processes.
• Strong organizational and time management skills.

Qualifications

• Bilingual English and Spanish preferred.
• Previous experience in a call center, BDC, or customer service role.
• Basic understanding of automotive service scheduling or dealership operations.
• Familiarity with CRM systems or appointment scheduling software.

Skills

• Active listening skills with the ability to understand and meet customer needs.
• Positive attitude and ability to handle multiple tasks efficiently.

Benefits

• Competitive compensation.
• Paid time off.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Pay

An hourly base rate of $16.00 per hour plus commission.

Schedule

Start Date: ASAP