Customer Service Agent

About the role

The Customer Service Agent assists guests with travel needs at Alaska Airlines (AS). This role is union-represented and involves responding to guest inquiries and performing various tasks in ticketing, check-in, and boarding areas.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights)
• Sell tickets and ensure cabin accommodations
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
• Process and secure passenger luggage
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Requirements

• 6 months of customer service or community service experience
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
• Typing speed of at least 25 WPM
• Able to consistently lift 50 lbs
• Able to push/pull 50 lbs
• Able to bend, stoop, squat, reach and grasp
• Flexibility to work varied shifts (e.g., weekends, holidays)
• Able to participate in paid training
• Able to learn and operate a computerized reservation system
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Authorized to work in the U.S.

Qualifications

• Must be able to obtain a SIDA badge
• Must adhere to airport authority SIDA badge requirements

Skills

• Exceptional interpersonal and communication skills
• Typing speed of at least 25 WPM
• Ability to lift 50 lbs
• Ability to bend, stoop, squat, reach and grasp
• Flexibility to work varied shifts
• Ability to anticipate needs of others in a fast-paced environment
• Ability to communicate in English

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Pay

Starting Rate: USD $29.08/Hr

Schedule

Variety of shifts including weekends and holidays

Regulatory Information

Equal Employment Opportunity Policy Statement
Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable federal, state and local laws governing nondiscrimination in employment and ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

Government Contractor & DOT Regulations

Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.