Customer Service Agent

About the role

Deliver exceptional service by building rapport with clients, processing orders, managing shipments, and maintaining accurate documentation in a fast-paced logistics environment.

Responsibilities

• Data entry of customer orders
• Run shipment reports and check product availability
• Handle returns efficiently
• Maintain positive customer relationships and respond to inquiries
• Resolve discrepancies and coordinate with warehouse teams to ensure service standards are met

Requirements

• High school diploma or GED
• At least 1 year of customer service experience
• Proficiency in MS Office and WMS systems

Skills

• Strong attention to detail
• Effective communication
• Multitasking and adaptability
• Ability to work independently

Physical demands

• Walking and standing for extended periods
• Lifting up to 50 pounds
• Occasional bending or sitting

Benefits

• Competitive pay
• Comprehensive benefits package
• Opportunities for cross-training and growth within the company

Schedule

Full-time