Customer Service/ Scale Operator

Position Overview

BoDean Company, a CRH company, offers a dynamic, growth-oriented opportunity within the construction industry. The role involves coordinating daily deliveries with customers and providing solutions to their requests. This position is ideal for those seeking to join an industry leader and grow with the company.

Company Benefits

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with Roth option & 5% Company Match
• Profit Sharing
• 10 Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions)

• Answers customer and driver calls in a timely and professional manner.
• Enters order data into computer system.
• Captures order data into computer system.
• Captures order data into computer system.
• Captures order data into computer system.
• Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Assists customers in determining the proper product, proper amount, and proper price.
• Receives and follows-up on customer complaints regarding any truck or driver problems at job sites.
• Buils a strong rapport with customers, both internally and externally.
• Regular and timely attendance.
• Other tasks as assigned to meet business needs.
• Participate in and promote an inclusive work environment.

Qualifications

• Must pass pre-employment controlled substance testing.
• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person. Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
• Proficient with Microsoft Windows applications.
• Able to perform basic mathematical functions.
• Excellent organizational, customer service and telephone skills.
• Strong written and oral communication skills with high attention to detail. Ability to work well in a high stress environment.

Work Environment

• Office setting
• Largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
• Ability to sit and stand for extended periods of time