Scale Clerk Operator

Responsibilities

• Champion Safety. Take an active role in prioritizing safety throughout the operation for yourself and others at all times in accordance with MSHA and Vulcan standards.
• Perform duties safely, responsibly, and proficiently.
• Maintain Cash Fund. Maintain cash fund accurately and report any discrepancies.
• Handle cash sales by collecting cash, checks, or credit card transactions.
• Maintain Office. Maintain the office in a neat and professional manner.
• Answer phones and handle office duties and projects as requested.
• Prepare and Operate Scales. Prepare scales for daily use. Work with Plant Admin Support Supervisors to troubleshoot and repair issues. Operate the truck scales and generate correct tickets for the customers. Weigh and record incoming materials such as gasoline, diesel fuel, explosives, and scrap sales.
• Provide Excellent Customer Service. Greet customers in a professional and polite manner. Communicate clearly with customers to bill transactions correctly. Listen to customer issues and complaints and work to resolve them through communication with the sales/dispatch department. Direct customers to piles and instruct load out personnel of customer needs.

Qualifications

• Education. Must have your high school diploma or its equivalent.
• Experience. Minimum of two years of experience in a customer service role is preferred. Experience in an aggregate setting is preferred.
• Communication Skills. Must have effective written and oral communication skills.
• Time Management Skills. Must have organizational skills with a focus on the prioritization of workload. Must be detail-oriented, self-motivated, dependable, timely, and reliable.
• Technology Skills. Must be proficient in Microsoft Office Suite, Google Drive, Oracle Business Environment, and other software packages relevant to the position.
• Flexibility. Must be willing to work overtime and extended hours depending on customer and company demands. Must be able to work outside in all types of weather conditions and tolerate being exposed to loud noises.