Customer Service & Sales Representative

About the role

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? As a Customer Service & Sales Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Responsibilities

• Price quotes to sell Molly Maid cleaning services – Meet with warm leads in their home and over the phone.
• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers.
• Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.
• Closing the loop on any open estimates/sales – We believe the personal relationship is important and that starts with you, the estimator.
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.
• Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Requirements

• Self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines.
• Legally authorized to work in the United States
• Complete a background check
• Have a valid Washington driver's license with a clean driving record
• Available to work Monday through Friday during the day, 8am to 5pm
• Bilingual English/Spanish is helpful but not required

Qualifications

• You feel energized when talking with customers over the phone.
• You can 'work with anyone' and get along well with different types of people.
• You'll be spending a lot of time as a team working together.
• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft office.
• You have strong interpersonal, oral and written communication skills.
• You can multi-task, prioritize, and manage time effectively.

Skills

• Strong interpersonal, oral and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Comfortable with a computer and technology, especially Microsoft office

Benefits

• Paid training on our proven systems that delight customers
• A stable and consistent work schedule
• A fun culture where success is celebrated as a team
• Access to ongoing training
• Branded and comfortable clothing
• Advancement opportunities – we promote from within!

Pay

The pay range for this position is $20.25 - $25 and is dependent on your experience. Earn one day of sick time off for every 8 weeks worked full-time.

Schedule

No nights. No weekends. No holidays.

Receive a guaranteed minimum wage of $20.25 per hour with the ability to make up to $1,000.00 per week, paid weekly.

Use our proven sales process to reach weekly and monthly targets, EARN EVEN MORE with our attractive incentives!