Customer Service & Sales Representative-Aftermarket Powersports

Responsibilities

• Handle customer requests of all levels, primarily within the Aftermarket Powersports Industry.
• Answer customer inquiries and/or resolve customer order issues using a thorough knowledge of company policies and products.
• Manage telephone calls professionally, efficiently, and with great communication skills.
• Process customer orders/changes/returns according to established policies and procedures.
• Work closely with team members to resolve customer disputes.
• Work with vendors to resolve potential quality/fulfillment issues.
• Provide timely feedback to the sales team regarding service failures or customer concerns.
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Contribute to Sales/Service strategies.
• Perform other related duties as assigned.

Requirements

• Full-Time Position, during business hours (8:00 am – 8:00 PM M-TR, 8:00 am – 6:00 pm F).
• Available to work weekends & holidays on a rotational basis.
• Customer Sales and Service experience.
• Experience with general mechanical knowledge of Powersports (ATVs, Side by Sides, Snowmobiles) or Automotive Industry is preferred.
• Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication.
• Powersports expertise or Powersports parts & accessories knowledge.

Qualifications

• Competitive Pay based on education & experience.
• Ongoing training, and career development opportunities.
• Competitive Health Insurance.
• Paid Holidays.
• Paid Time Off.
• Double Time Holiday Pay.
• Monthly Attendance Bonus.
• Employee discounts on parts & accessories.
• 401k with Guaranteed Employer contribution.
• 401k Profit Sharing.
• Cash Balance Pension Plan.
• Disability & Life Insurance.