Customer Service Return Agent

About the role

You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression. You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels. You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process. You promote additional SIXT products and services where applicable, turning every return into a brand experience. You identify and tag vehicles for maintenance and ensure they are moved to the correct location. You work in various weather conditions and are willing to take on additional tasks to support business needs.

Requirements

• High school diploma or GED
• At least 1 year of customer service experience
• Ideally a background in sales, service, or hospitality
• At least 18 years old
• Valid driver’s license with a clean driving record
• Authorized to work in the United States without requiring sponsorship
• Basic computer navigation skills and familiarity with Microsoft Office applications
• Ability to work 40 hours per week, including day or evening shifts
• Open to travel (5–10%), some of which may be by airplane
• Willing to wear a company uniform

Speaking other languages is a plus.

Benefits

• Comprehensive healthcare coverage (medical, dental, vision)
• Life insurance, critical illness, and hospital indemnity insurance
• Pet insurance
• 401k plan
• Paid time off (PTO) and sick leave
• Time and a half for working on public holidays
• Employee Assistance Program
• Exclusive employee rental rates, with family rental options and discounts
• Uniform provided with weekly dry cleaning

Pay

$26.60 per hour.

Schedule

40 hours per week, including day or evening shifts.

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.