Customer Service Return Agent

About the role

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences.

Responsibilities

• Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression.
• Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels.
• Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process.
• Promote additional SIXT products and services where applicable, turning every return into a brand experience.
• Identify and tag vehicles for maintenance and ensure they are moved to the correct location.
• Work in various weather conditions and be willing to take on additional tasks to support business needs.

Requirements

• High school diploma or GED; at least 1 year of customer service experience; ideally a background in sales, service, or hospitality.
• At least 18 years old, hold a valid driver's license with a clean driving record, and be authorized to work in the United States without requiring sponsorship.
• Willing to wear a company uniform; speaking other languages is a plus.

Skills

• Basic computer navigation skills; familiar with Microsoft Office applications.

Benefits

• Comprehensive benefits package: healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k plan.
• Paid time off, sick leave, and time‑and‑a‑half for working on public holidays.
• Employee Assistance Program for support whenever needed.
• Exclusive employee rental rates, with family rental options and employee discounts.
• Uniform provided with weekly dry cleaning to ensure a professional appearance.

Pay

Hourly pay of $18.

Schedule

Work 40 hours per week, including day or evening shifts; open