Customer Service Representative (Seasonal, Remote)

Responsibilities

• Understand and address customer needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhere to all company policies and procedures.