Customer Service Representative (Sales)

🌟 We're Hiring: Customer Service Representative (Sales)! 🌟Position Summary The Customer Care Representative is a customer-obsessed professional who supports the Program by retaining and renewing customer contracts, resolving concerns, and educating customers so they can make informed decisions about their energy. This role plays a direct part in driving customer retention and satisfaction through every interaction.Key Responsibilities • Deliver a customer-obsessed experience, making customer satisfaction the top priority in every interaction. • Negotiate with customers to renew contracts and retain business. • Continuously improving customer relations and retention through effective problem-solving and pricing options. • Convert an assigned percentage of calls into sales and enrollments into plan changes. • Identify customer needs, clarify information, research issues, and provide effective solutions. • Explain procedures, answer questions, and provide accurate information to customers. • Resolve customer issues the same day, and no later than within 24 hours. • Listen carefully to fully understand each customer's question or concern. • Follow through on commitments and deliver on what you say you will do. • Show empathy and respect in every customer interaction. • Educate customers so they can make informed decisions about their energy. Requirements • Minimum of six (6) months of call center customer service experience. • High school diploma or equivalent required. • Experience in customer retention or sales. • Ability to de-escalate customers in an emotional or irate state, remaining calm and professional under pressure. • Experience reviewing accounts using a Customer Relationship Management (CRM) system. • Excellent verbal and written communication skills. • Strong probing-question and problem-resolution skills. • Ability to follow instructions for specific customer-resolution tasks. • Ability to perform in a high-pressure environment while maintaining a positive customer interaction. • Intermediate proficiency with PC navigation while delivering excellent customer service. • Ability to read, write, speak, and understand English at a business level. • Background in the energy industry preferred. • Flexibility to work a variety of shifts, including weekends, overnights, holidays, or extra shifts as needed to meet business demands. If you're ready to kickstart your career and make an impact, apply now! 🚀