Customer Service Representative (Part-Time) - Afternoon Shift

Qualifications

• Minimum: 2 years of customer service experience
• Strong computer, typing, and 10‑key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights, and weekends
• Preferred: Transportation experience
• Excellent verbal and written communication skills

Pay & Benefits

Pay starts at $22.67. Competitive and comprehensive benefits options are available for employees scheduled to work 30 hours or more per week.

Schedule

Work may include days, evenings, nights, and weekends, with a variety of shift options.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
• Perform general clerical duties such as answering and directing phone calls, filing, data entry, and billing
• Process over‑, short‑, and damaged freight and related documentation for customer resolution

Work Environment

Customer Service Representatives are required to walk and/or stand for extended periods on a loading dock that is not climate‑controlled and may be slippery.

About XPO

XPO is a top‑ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. The company seeks employees who enjoy challenges and can communicate effectively in all situations, offering growth opportunities for both the individual and the organization.