Customer Service Representative (Full-Time) - Afternoon Shift

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. We look for employees who like a challenge and can communicate effectively in all situations.

About the role

Customer Service Representatives are required to walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Requirements

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Qualifications

• Transportation experience (preferred)
• Excellent verbal and written communication skills (preferred)

Pay

Expected pay range: $25.19 to $28.98 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.

Benefits

• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance