Customer Service Representative - Onsite - Jacksonville, FL

Responsibilities

• Act as a liaison between customers and the company.
• Absorb and resolve customer complaints via phone, email, or mail.
• Use telephones to reach out to customers and verify information.
• Greet customers warmly and ascertain problem or reason for calling.
• Log issues in to online issue tracking software.
• Advise on company information.
• Work with Customer Service Manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Exhibit the highest ethical best practices and personal integrity.
• Share concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Perform other duties as assigned.

Qualifications

• High School graduate or equivalent.
• Customer service experience required.
• Excellent oral communication skills to respond and present professionally to callers and visitors.
• Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Critical thinking and problem-solving skills are also required.
• Excellent oral and written communication skills with excellent interpersonal skills.
• Computer literacy, preferably in word processing and spreadsheets.
• Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks.
• Bilingual English/Spanish a plus.

Pay

The hourly wage is $20-$25/hour.

Benefits

• Medical, dental, vision, basic life insurance coverage.
• Holiday pay.
• PTO accrual.
• Retirement savings plan.

Schedule

Not specified.

Location

This position is based onsite in Jacksonville, Florida. Candidates must reside in the Jacksonville area or be able to commute to the office on a daily basis.