Customer Service Representative (Onsite)

About the role

This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair.

Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
• Communicate professionally and effectively, both in writing and verbally to internal and external customers.
• Effectively manage a large amount of written communication and data while complying with internal and external process.
• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
• Cook up documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
• Utilize enterprise system (SAP) to input or extract repair/material data.
• Aid in interface with intra-company departments relative to warranty, credit, billing, etc.
• Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.

Qualifications

• Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
• Previous experience working in a customer-facing role.
• Experience utilizing email (preferably Outlook) and MS Office software.

Benefits

Some of our competitive benefits package includes: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more!