Customer Service Representative - Onsite
About the role
At ResultsCX, our Onsite Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. Working from our office at 412 N Peters Rd #100, Knoxville TN 37922, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups, and more.
Responsibilities
- Handle inbound and outbound calls to assist customers with various account-related inquiries
- Confirm customer coverage and explain billing schedules
- Investigate suspicious mailers and provide guidance to customers
- Enroll missing coverage for customers
- Communicate with customers to ensure they feel confident in their policies
- Offer support and guidance to help customers make informed decisions
Requirements
- High school diploma or GED
- Ability to type 25 words per minute
- Intermediate/advanced technical proficiency
- Open availability 7 days a week
Qualifications
- Reliable transportation to get to and from work daily
- Live within commuting distance of the physical location
- A strong social personality
- Thrives on networking, collaboration, and socialization
Benefits
Our on-site CSR pay rates start at $14/hr in training. Pay rates vary based on program fit during selection consideration.
Pay
Our on-site CSR pay rates start at $14/hr in training. Pay rates vary based on program fit during selection consideration.
Schedule
Open availability 7 days a week.
ResultsCX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.
With a 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations, ResultsCX has grown to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise includes actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform.
We believe in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.